Refund and Returns Policy

Returned Items Condition
We accept returns for defective and non-defective products. For non defective items, box seal should not be broken and item is not used.

Refund and returns policy duration

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Items Condition

To be eligible for a return,
Not Defective: Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Defective: Item should be returned with box, all original accessories

Exchange

You can exchange item within 14-days of delivery date. More details

Return Method

You can return your item by sending mail or in store

Restocking Fee

10% restocking fee will be deducted while issuing refund for return of non-defective items.

Refund Process

Once we have received returned item, after checking item condition refund will be processes within 5 working day of returned item that qualify for refund.

Additional non-returnable items

We strive to ensure customer satisfaction with our products. However, please note that in some special cases, refunds may not be provided:

If the item listing specifies it as “Non-refundable”.
For clearance items, refunds may not be available.
Gift cards
Downloadable software products

For further assistance or clarification, please reach out to our customer service team.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

CD, DVD, VHS tape, software, video game, cassette tape, or camera films that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds

Upon receiving your returned item, we will send you an email to confirm its receipt. Following this, we will notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed. This credit will automatically be applied to your credit card or original method of payment within a specified timeframe.
Cash Payment: For cash payments, refunds can be transferred to your bank account, converted to points for future purchases, or collected in cash from our store location.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@metaware.ae.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@metaware.ae and send your item to following address.

Metaware Technologies
150-C, Mezzanine Floor
Al Khaleej Center
Al Mankhool Road
Bur Dubai, Dubai
United Arab Emirates

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to:

Metaware Technologies
150-C, Mezzanine Floor
Al Khaleej Center
Al Mankhool Road
Bur Dubai, Dubai
United Arab Emirates

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.